Bliss Nails & Spa in Annapolis

Ok. So I will never, ever go to this nail salon again. Receiving excellent customer service is paramount to me! This staff at this place is rude as hell, and lacking in any semblance of providing good customer service. I am a long time customer of Mary’s. I come in every 2 weeks for a spa pedicure and manicure, always spending $100 including tip. I have been a consistent customer for about a year. I always make an appointment in advance to see Mary. About a month ago, I was 15 minutes late for my appointment. I was late due to traffic, and it was my first time being late. When I arrived, 15 minutes late, the woman at the front desk told me she had given my appointment away to someone else because I was late. So I left. I was annoyed because typically businesses give you a grace period, but I accepted that yes, I was late, so I left without getting service because I only see Mary. Fast forward to today. I had a 10 am appointment with Mary. So halfway into my relaxing pedicure, the same rude staff person from before who works at the front desk who gave away my appointment a month ago, comes to the pedicure station and tells Mary that she has a walk-in for brows. So Mary gets up without asking or telling me anything and walks off to go do this walk-ins eyebrow wax. What in the hell?? Mary leaves me in the chair with hot wax on my right foot in a bag and a cold towel on my left foot. So after about 5 minutes of disbelief, I get up and go over to the desk and ask to speak to a manager. Yes I tracked wax all over their floor. The front desk person, yes the rude one, is about to try to charge me for this unfinished and interrupted pedicure and very unapologetic, talking about its their policy to take unscheduled eyebrow waxes in the middle of pedicures. Well that is the dumbest policy I have ever heard of. You demonstrated poor customer service. A lack of respect for a long time customer, including a lack of respect for my time and what I had planned for the day. That is after all the reason why I made a reservation. The woman who did not make a reservation obviously has more flexibility in her plans and could have waited. In summary, you lost a consistent customer for LIFE for a walk in that only spent a fourth of what I typically spend in your establishment. Good luck with that business model.