A.E
has given a 1 out of 5 star rating on
July 21, 2017
I hope I can save someone from wasting money by writing this. This company repeatedly sent inappropriately sized toys for my large breed dog. I reached out and paid an additional fee for “durable dog toys” and was assured that going forward I would received durable toys only. The rep from the company specifically said “Durable toys made from rubber or another similar material”. They charged my account an additional $10 per box to recieve these toys, including charging me for the box I had already received. I was told I would receive a replacement toy for my first box by May 22nd, 2017. I’m still waiting on that…. My next box came containing ONLY plush toys smaller than the size of my hand. When I reached out regarding this they sent a very rude comment back saying they NEVER have received complaints regarding the quality of their toys (but the google reviews say otherwise. I wish I had read them before giving this company my money) This company does nothing to actually customize the boxes for your individual dogs needs (despite that being one of their selling points) Don’t waste your time on this business that only cares about making money, not the safety of the dogs they serve. Safer option would be to go with a company that costs a little more but actually cares. Also, I find it very deceiving that the owner of the company has her husband and other employees write 5 star reviews on their facebook page….
